Composition of the medical team

  • Importance of each professional roles in the team
  • Factors that teams need to be high-performing
  • Best practices for a team leader, including skills to develop and lead a high performing team
  • The importance of clear goals, roles, and processes for conducting effective team meetings and leading productive teams
  • Team building stages and the tools and tasks needed to move through each stage
  • Teamwork tools that are used to align individuals to be as effective as team members
  • Team communication tools that develop positive interactions among team members
  • Tools for team problem-solving and goal attainment
  • Medical team harmony and control

Understanding Your Role

  • Leader or Manager?
  • Self-perception
  • Beyond the Job Description: finding out what your organization requires of you
  • Balancing Conflicting Stakeholder Demands
  • Understanding the Nature of Change
  • A Model for Implementing Change

Personal Effectiveness, Time Management and Delegation

  • Understanding Yourself and Your Organizational Environment
  • Outcome Orientation
  • Setting Personal and Team Objectives
  • Managing Performance
  • Finding and Using Time Effectively
  • A Model for Effective Delegation

Communication, Influence and Conflict Management

  • Channels of Communication
  • Effective Listening Skills
  • Emotions and Rapport
  • Persuasion and Negotiation: the Keys to Personal Influence
  • Managing Conflict Assertively

Team Building, People Management and Motivation

  • How High-performing Teams Work?
  • Identifying Team Roles
  • Teams in Practice: Team Building Exercise
  • Motivation and Reward
  • Building and Sharing a Vision
  • Different Approaches to Leadership

Enhancing Team Performance through Coaching and Development

  • Coaching for Personal and Team Growth
  • Development Planning
  • Team Building Skills
  • Communication Skills
  • Virtual Team Management

For whom: Relevant Healthcare Practitioners


The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

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