EXCELLENCE IN CUSTOMER SERVICE IN HOTELS

Event Details

A hotel customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards. Specifically designed for the hotel and hospitality industry. Providing exceptional hotel and hospitality customer service is essential in today’s market. With Five Star Service you can teach and reinforce service skills for improving and sustaining an outstanding service level.

Financial survival in years to come mandates that each of your employees deliver superior service to every guest at all times. That is what builds guest loyalty and repeat bookings. The “internal” customer is also an integral part of a successful outcome.

Travelers today have higher customer service expectations than in the past. They also have more price points to choose from and an ever-increasing variety of lodging alternatives. To succeed, Five Star Service is not a frivolous luxury, but rather a critical element of hospitality customer service training and service delivery.

The objective of Five Star Service is to improve guest satisfaction while increasing employee morale and to develop the coaching skills of managers and supervisors.

CONTENT

  • Quality Service Defined
  • First Impressions
  • Five (5) Star Customer Service
  • The Customer’s Perspective
  • What Does the Customer Need?
  • Doing Your Best
  • Understanding Your Responsibilities
  • Staff Training and Development
  • The Power of Collaboration
  • The Challenge

FOR WHOM:Customer Service Managers/Staff, Front Desks Personnel, Managers, Supervisors and other who perform related function.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

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