To teach best practice in secretarial administration needed to produce first class, efficient and effective secretaries.
- Balance, competing priorities & deadlines
- Personal organization-scheduling your day
- How to reduce workload & work smarter
- Communication & E-mail
- How to control major time-wasters
- Meeting amd teamwork
- Implementation issues
- Managing stress and avoiding burnouts
- Synthesis and conclusion
Senior Secretaries in the Public and Private Sectors
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.